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NHM 671: Advanced Service Quality Management

Examines service marketing and management concepts relevant to the hospitality industry and explores how these concepts can be applied to service delivery systems in the hospitality industry.

Videos on Tourism and Research Help

Library Resources

Interlibrary Loan

Use ILL for FREE to request any article or book that UM Libraries does not own. Articles are always in PDF form, sent within 24-48 hours. Books (especially print) may take up to 2 weeks.

Library Workshops

Join us! Most workshops require registration.

UM Graduate Student Resources

Need a study carrel? Find out all of the library privileges offered to grad students.

IDEALab - Your Makerspace

Contact the IDEALab (located on the 1st floor of the library) to set up a 3D print, poster print, borrow a MacBook, use our VR, make buttons, and more.

Blackboard Class: Library Skills

Log into Blackboard and enroll in our class: Library Skills. Filled with 7 critical thinking and information literacy self-paced modules and quizzes.

Books

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